The people were very friendly from the service desk out in the shop to the young ladies at the service desk inside. They were all very helpful when I asked questions and they got me in and out on a timely manner.
Very helpful people with low pressure sales. Purchase of the Ram did not take all day, was in and out in less that an hour. Finance was very efficient and organized. See you in two years:)
I went onto cargurus and found the car I got into yesterday. Taylor drove it down to Yakima for me to test drive it because with my work hours it was hard for me to get in. It was such a quick and easy process. I would recommend this dealership to anyone and will definitely be sending people that way! The finance lady was also so great!
We had a great experience. I stopped when my Ram truck would not disengage from four wheel drive. They took the truck in, discovered the problem, ordered the part and had us on the road early the next morning. The repair was covered by warranty and my optional insurance allowed us to have a rental car so we're could enjoy the local area that evening. You have a great operation with friendly, knowledgeable people. I would give more stars if I could.
Laid back not to pushy work hard to get the deal I wanted would highly recommend anyone to head on done and see Matt at University auto tell him Derek sent you
We recently accepted the fact that it was time in our lives to get a minivan, 2 kids and a dog and the car just wasn't cutting it anymore. We looked around and figured out what features we wanted on a used Chrysler Town & Country, and the one we found that was optioned the way we wanted with the best price for the mileage/ age, just happened to be on the other side of the Cascades in Ellensburg. Mike took several videos showing us all the little "wear and tear" type items one would expect on a vehicle with ~50K miles, and was very honest and straightforward with everything before we make the 2 hour drive. When the snow allowed us to get over the pass and make the trip, the minivan had been cleaned and detailed and was sitting in their delivery room. I wanted to negotiate a little, its just something you want to do to feel like you got a deal, but I really didn't have anything to negotiate with, the minivan was exactly as Mike said it was, and the price was where it should have been too. We were already pre-approved with good credit, so we were in and out in about 2 hours tops, and the majority of that time was just me checking over the vehicle and the wife taking it for a test drive. Overall the experience was excellent, I would have no issue with making the drive back if they have something else we needed. Everything was very friendly with no pressure.
We were traveling through Idaho and ran into car problems with a truck we recently purchased. Went into Dave Smiths of Kellogg Idaho to have the mechanics check it out, or technicians as they corrected me on. They told us our truck wouldn't make it home and needed $2400 worth of work on it. They changed a part, claimed to have fixed it and sent us on our way. We didn't make it home without the same system error occurring with the DEF system. We made it home and contacted University Auto Center of Ellensburg, they got the truck in right away and found that what we were told was fixed was in fact not done at all. University Auto went above and beyond to get our truck fixed properly. They made the effort to prove the job was not done that we had paid for and were able to get Dave Smiths to cover the costs. They went the extra mile to get us taken care of. They have ALWAYS treated us with respect with all of our vehicle maintenance and repair needs. I almost gave up on trusting another mechanic but at least now I feel confident to bringing my vehicles in for regular/routine and major repairs.
I’ve purchased about 8-10 vehicles in my life, but this was the easiest and BEST transaction process I’ve EVER been through, hands down! Michael was a great salesman; Honest and Professional, and that was the impression I got from everyone at the dealership. Best of all, I got one of the best Dodge Durango’s on the lot, and I would not have gotten a better deal on the westside (Seattle), Yakima, Spokane, or the Tri-Cities...
My wife and I went through our first car-buying process here and were very (positively) surprised! Matt Lueder reached out to me via email after my online inquiry into a 2014 Honda CR-V, and we setup a time to meet after I got off work. We got there around 5:50 (didn't realize they closed at 6pm) but neither Matt nor Holly, their Finance Manager, mentioned anything about having to stay late for us, but did everything to serve us well.
When we got there, Matt greeted us at the door and took us to check out the car, which he had already washed and parked inside their garage showroom so that we could see it under the light and in warm conditions, rather than a dark, 20-degree parking lot. We noticed a long crack in the windshield, but Matt went to talk with his boss and they agreed to take care of that for us - we're now scheduled for a replacement appointment next week that they already arranged and paid for!
While taking it out for a test drive, Matt was very personable and far from "salesy." In fact, I had told my wife beforehand "even if you like it, just pretend to be very disinterested and not impressed" but when Matt when inside to grab the keys she said "this is hard - he's just so nice, I don't want to be mean to him!"
After we got back, we went straight back to Holly to talk through financing and payment. I did not like how she presented the information - rather than laying it all out and saying "here's the cost, this is the Credit Union we got you approved for, and this is the APR" it was presented to us piece by piece as we signed, which didn't give us really any chance to negotiate on price. However...every time we got information it was actually better than I expected! She got us a great credit union at a great rate, the car was what I believe to be very reasonably priced, and I couldn't be more pleased with it!
After closing the deal, Matt walked us out to the car, congratulated us, and said "I typically like to fill up my customer's gas tank before they drive off, but since I didn't have time to do that tonight, there is $40 cash in the center console for you guys." What a great piece of customer service!
Anyway, this turned out to be a much longer review than I planned, but I was a very very big fan of our experience, and hope that others check this place out before deciding on any other lots.
Thanks Matt and Holly!
My wife and I went to the dealership to look at one car in particular. Our salesman Mike was very thorough with the details of the vehicle and made the process stress free and enjoyable overall. Holly was able to make the numbers work for us and was super friendly. I will definitely come back for my next car and highly recommend!
I can’t count the number of vehicles my family has purchased from UAC. Completed my own personal third purchase in 6 years yesterday and like always, Dale and Holly were superb to work with. They make it so easy. My extended family all tries to make their purchases from Dale and Holly at UAC. Thanks guys!
Thanks for your help today you guys are awesome you helped our family get into a new car and we appreciate it will recommend to friends and family
Jackson and the whole team were wonderful to work with. Test drive a couple different cars before making our decision. They also gave us a good deal for our trade in especially since it needed repairs. We told them how much our payment needed to be and they worked with us. This is the second car we have bought from them and we will continue to keep buying.
DJ delivers once again I have bought all but 1 truck from DJ over the years and once again he goes above and beyond! And believe me if he can get it done for me as picky as I am, he will get you fixed right up! DJ, Holly and the staff thank you so much!
My husband and I purchased a new Jeep at University Auto Center last weekend and we cannot say enough good things about our experience! We have been doing a lot of research on new Jeeps, but just haven't jumped the gun to actually go and look at them as we just have always hated the car buying experience (pushy, slimy, not trustworthy, etc... sales people). We were completely blown away with how easy the buying experience was with Dale and Holly at University Auto Center. They made arrangements to go pick up the Jeep at a different dealer and bring it to their lot for me. Everything was so smooth, from the initial call to Dale to signing documents with Holly, it was all a breeze. Never once did we feel forced or uncomfortable. Dale explained all the new 'goodies' that came with the Jeep and how to use the new features. I would certainly recommend University Auto to anyone looking for a new vehicle and we will continue to go back to them for our next vehicle!